Important facts you should know while planning your trip to Ghana.
Reservations for flights to and from Ghana are made on average four times weekly from Accra Kotoka International Airport to London Gatwick Airport. For United States travel to Ghana, Continental Airlines will connect you to London, where you will then be flown to Ghana.
Buying Tickets: Some of the best deals for purchasing tickets to Ghana will be found on line. However you can purchase tickets through travel agencies that fly to Ghana and at Ghana International Airport if traveling out of Ghana. Payments can be made via Pay@Bank, Western Union, ATM or by Pay by Phone options. Flights departing from London, the check in is located at the South Terminal in Zone J and in Accra at the Main Terminal counters numbered 1 to 6.
Cash is accepted for payment at all Ghana International Airline ticket counter locations, however checks are not accepted. MasterCard, Visa and debit cards containing the MasterCard and Visa logos are accepted if purchasing tickets through the Ghana website
GIA only offers E-ticket, which is a paperless air ticket. This is the easiest and quickest way to fly. The ticket will only be used for the said passenger and are not transferable. The Call Center will book your reservation and answer any questions or concerns you may have. The GIA number is +233 (21) 213 555.
Seat selection: May be done starting ninety days prior to your flight’s scheduled departure date and up to one hour prior to each flight but you can only get your boarding pass on the day of your departure at the Ghana ticket counter as previously stated. All fare offers are only guaranteed once you purchase your ticket. These offers are not always available due to seating limitations and other restrictions. You can also purchase a ticket on line for same day travel if a seat is available. Business class offers a wide seat with 59 inches of seat pitch, meals and snacks with complimentary wines and liquors, higher pound per bag restrictions regarding your luggage, in flight service, and special priority check in counters. Select airports offer lounge services which include snacks, drinks and shower whether you are arriving or department from their location. Main Cabin/Coach services include seating with 34 inches of seat pitch, a choice of meal selections, lower pound per bag restrictions regarding your luggage and in flight service.
Ghana International Airlines allows you to purchase tickets for up to nine passengers on any one reservation. If you are traveling with a group of ten or more, contact their Group Reservations Department for assistance at +233 21 213 555 or + 44 871 990 3555
Airport Check In: Begin your check-in about four hours prior to your departure time at the Ghana International Airlines ticket counter, where you will pick up your boarding pass. You cannot print out your boarding pass on line ahead of time. Baggage check-in should be done at least an hour and thirty minutes before departure time. Be sure to have your passport with photo ID and a passport for each person traveling with you and a valid visa if applicable.
If for some reason you cannot make your scheduled flight you must contact either the Accra GIA Reservation Center at +233 21 213 555 or the United Kingdom Reservation Center at +44 871 990 3555. The type of ticket you purchased will determine which changes you are eligible for. In many cases if advanced notice to cancel is not given, you may have to forfeit the value of your ticket and reservation.
Baggage: If you are traveling Business Class, each passenger is allowed two pieces of luggage, each not to exceed 25 kilos, or 60 lbs. each in addition to one carry-on bag not to exceed 12 kilos, or 25 lbs. If you are traveling Economy Class, you are allowed two pieces of luggage, each not to exceed (20) kilos, or 42 lbs. and one carry-on bag not to exceed (8) kilos, or 19 lbs. These bags must fit under the seat in Economy Class.
You are allowed one stroller or carriage in the cargo hold if traveling with an infant, along with a small infant care bag with necessary items for the infant during the flight. You are not allowed to carry on board plastic or metal replica guns, bats, darts, household cutlery, tools, knives or replicas of any kind, razor blades, scissors, needles, syringes, and billiard sticks. Please note that there is an additional $15. USD or 8 GBP fee charged for each additional Kilo of luggage carried.
Reporting missing baggage: All claims for missing, damaged, or pilferage of checked baggage must be made within four hours of your arrival at the GIA airport. GIA’s liability is limited and you must make a claim. Ghana International Airport is not responsible for certain items in checked or unchecked baggage such as, but not limited to, money, jewelry, medication, or electronic equipment, nor are they responsible for normal wear and tear.
Refunds: You can request a refund if the reservation is deemed refundable. The refund will be processed back to the original form of payment you made, with no exceptions. You can contact the Ghana International Airlines Reservation Center at +233 21 213 555 or +44 871 990 3555 for your refund. If you purchased your ticket via a travel agent, you must return your ticket coupon to that agency for the refund to be processed.
If your return flight needs to be changed even after you have arrived, you have up to 24 hours to make any changes before the flight’s scheduled departure time. There is also a penalty fee of $100 USD, as well as any differences in fare amounts. All non-refundable on-line reservations cannot be canceled if you just want to cancel a return flight. Only refundable reservations can be changed or canceled. A cancellation of a non-refundable on-line reservation is subject to a travel voucher refund only. The voucher can be redeemed on a flight that is booked and completed one year from the original reservation date. These vouchers cannot be redeemed for cash.
Important notes: If you do not cancel your flight ahead of time, or do not show up for your flight or do not board for any reason, your reservation will automatically be canceled. Any other flights you have booked on the same itinerary that you are traveling with also automatically be canceled and you will forfeit the value of your entire reservation.
The airlines is one of the most reputed in the world and is always in the top 50 list of cleanest airports and for good reason as apart from being quite eye catchy, it has some of the friendliest custom staff, whose nature makes travelers comfortable but, at the same time, have zero tolerance for any inappropriate activity, as there was a thief who was caught with drugs in a reisikohvrid tallinnas and severely punished.